Colombia-based call center workers who provide outsourced customer service to some of the nation’s largest companies are being pressured to sign a contract that lets their employer install cameras in their homes to monitor work performance, an NBC News investigation has found.

Six workers based in Colombia for Teleperformance, one of the world’s largest call center companies, which counts Apple, Amazon and Uber among its clients, said that they are concerned about the new contract, first issued in March. The contract allows monitoring by AI-powered cameras in workers’ homes, voice analytics and storage of data collected from the worker’s family members, including minors. Teleperformance employs more than 380,000 workers globally, including 39,000 workers in Colombia.

Article Link – Big Tech call center workers face pressure to accept home surveillance

Discussion Questions:

1. Identify three key takeaways from the article. What did you find most interesting?
2. Would you work for a company that made home surveillance mandatory? Why or why not?
3. Should employers be allowed to require employees who work at home to have cameras and monitoring equipment installed in their personal offices/spaces? Why or why not?

Source: Olivia Solon, “www.nbcnews.com” August 8, 2021.